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Pine Pointe, Navicent Health Named a 2019 Hospice Honors Recipient

Recognition Based on High Patient Satisfaction Survey Scores

Pine Pointe, Navicent Health has been named a 2019 Hospice Honors recipient by HEALTHCAREfirst, a leading provider of billing and coding services, CAHPS surveys and advanced analytics. Hospice Honors is a prestigious program that recognizes hospices providing the highest level of quality as measured from the caregiver’s point of view.

“We are honored to receive this recognition, because it is based on ratings provided by the caregivers and families that we serve. This recognition is a testament to our dedicated teammates at Pine Pointe, who are committed to providing compassionate, high quality care to hospice patients and their loved ones,” said Cindy Hill, Director of Pine Pointe, Navicent Health.

Award criteria were based on Hospice CAHPS survey results for an evaluation period of October 2017 through September 2018. Award recipients were identified by evaluating performance on a set of 24 quality indicator measures. Performance scores were aggregated from all completed surveys and were compared on a question-by-question basis to a National Performance Score calculated from all hospices contained in the HEALTHCAREfirst’s Hospice CAHPS database. Hospice Honors recipients - like Pine Pointe, Navicent Health - include those hospices scoring above the HEALTHCAREfirst National Performance Score on 20 of the evaluated questions.

“We are excited to recognize the 2019 Hospice Honors recipients for their hard work and dedication to providing exceptional care. I congratulate Pine Pointe, Navicent Health on its success in achieving this highest of honors,” said Misty Skinner, Executive Vice President of Services at HEALTHCAREfirst.

Pine Pointe, Navicent Health provides hospice and palliative care to central Georgians, whether in the home or in its state-of-the-art 15-bed facility on Peake Road in Macon, complete with private rooms, beautiful gardens and family areas.

About HEALTHCAREfirst

HEALTHCAREfirst enables home health and hospice providers to streamline and optimize their business through cloud-based software solutions and services. Thousands of agencies use HEALTHCAREfirst’s CAHPS surveys, billing, coding and OASIS review, and advanced analytics services to streamline business efficiencies, simplify CMS compliance, expedite reimbursement and improve patient care. HEALTHCAREfirst is a wholly owned subsidiary of ResMed (NYSE: RMD, ASX: RMD). Visit www.healthcarefirst.com or and follow @HEALTHCAREfirst on Twitter

About Navicent Health

Navicent Health, the leading provider of healthcare in central and south Georgia, is committed to its mission of elevating health and wellbeing through compassionate care. Providing more than 1,000 beds and offering care in 53 specialties at more than 50 facilities throughout the region, Navicent Health provides care for healthcare consumers’ through an academic medical center; community, pediatric and rehabilitation hospitals; urgent care centers; physician practices; diagnostic centers; home health; hospice and palliative care; and a life plan community. Navicent Health is dedicated enhancing health and wellness for individuals throughout the region through nationally-recognized quality care, community health initiatives and collaborative partnerships. For more information, please visit www.navicenthealth.org.


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