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Navicent Health Responds to Cyber Attack

Navicent Health announced today that it is notifying patients potentially impacted by a data security incident.

Navicent Health was the victim of a cyber attack, in which an unauthorized third party illegally accessed employee and hosted email accounts. Upon learning of the attack, Navicent Health commenced a prompt, extensive, and thorough investigation. As part of Navicent Health's investigation, Navicent Health worked closely with four industry-leading, external data privacy and cybersecurity firms experienced in handling these types of issues. After a broad forensic investigation, Navicent Health discovered that the impacted email accounts that were accessed contained personal information for certain individuals.

At this point, Navicent Health is not aware of any fraud or identity theft to any individual as a result of this incident and does not know if any personal information was ever viewed or acquired by the unauthorized party. It is also important to note that the incident impacted employee email accounts only, and had no impact on Navicent Health's computer networks or electronic medical record systems.

Navicent Health is mailing notification letters to potentially impacted patients to provide information on steps they can take to protect themselves against potential fraud or identity theft. Navicent Health is providing free identity theft protection services to individuals whose Social Security numbers may be impacted. Additionally, as a best practice, Navicent Health recommends that individuals regularly monitor credit reports, account statements and benefit statements. If individuals detect any suspicious activity, they should notify the entity with which the account is maintained, and promptly report any fraudulent activity to proper law enforcement authorities, including the police and their state attorney general.

Navicent Health takes its responsibility to safeguard personal information seriously and apologizes for any inconvenience or concern this incident might cause. Navicent Health is committed to taking steps to help prevent this from happening again, including evaluating additional platforms for educating staff and reviewing technical controls. Patients seeking additional information may visit Navicent Health's website,, or call a confidential, toll-free inquiry line at 1-866-681-5170 from 9:00 a.m. to 6:30 p.m. ET, Monday through Friday.

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